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1993-11-16
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3KB
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91 lines
DOCUMENT:Q104700 04-NOV-1993 [W_NT]
TITLE :ALR Business Veisa Problem with CD-ROM Drive Toshiba 3401
PRODUCT :Windows NT
PROD/VER:3.10
OPER/SYS:WINDOWS
KEYWORDS:buglist3.10
-------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT operating system version 3.1
- Microsoft Windows NT Advanced Server version 3.1
-------------------------------------------------------------
SYMPTOMS
========
Windows NT Setup stops on Disk 1 with the following error message:
Setup could not be started. Could not open multi(0)disk(0)
fdisk(0)partition(0) ARC Status=13 Loader exited.
Setup was unable to load file system support. The distribution disk
or CD-ROM may be damaged.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version
3.1. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
================
This error message is generated with the following hardware
configuration:
ALR Business Veisa 486/33
Ide hard drive
SCSI 1542C controller
CD-ROM Toshiba 3401
Steps to Reproduce Problem
--------------------------
1. Start Windows NT from a floppy disk. Setup reads the TXTSETUP.INF
file.
2. Select Express Setup and press ENTER. The SCSI controller is
located, and the following error message is displayed:
Error: Setup was unable to load file system support. The
distribution disk or CD-ROM may be damaged.
ENTER or CONTINUE
3. Press ENTER. Setup locates drive C and asks about keeping the
existing file format or repartition and format, and so on.
4. Press ENTER twice to continue.
The following error message appears:
Error: Setup was unable to invoke or complete CHKDSK on the partition
onto which you have chosen to install Windows NT. The disk may be
damaged or corrupted beyond repair or physically damaged.
NOTE: Other CD-ROM drives such as Sony or NEC work fine with the above
system configuration.
Additional reference words: win32 3.10 unipad
KBCategory:
KBSubCategory: hrdwr
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1993.